At Luxora Shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please read our Refund & Returns Policy below for information about returns, exchanges, refunds, and damaged or incorrect products.
1. Return Eligibility
You may request a return if your item meets the following conditions:
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The return request is made within 7 days of receiving your order.
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The product is unused and in its original condition.
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The product is returned with its original packaging, accessories, manuals, tags, and other included items.
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The product has not been damaged, altered, or misused by the customer.
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You can provide proof of purchase or your order details.
Certain products may not be eligible for return due to their nature or applicable hygiene and safety requirements.
2. Non-Returnable Items
Some products may not be eligible for return, including:
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Personal care or hygiene products that have been opened or used.
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Products that have been damaged due to misuse, improper installation, or improper handling.
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Items without their original packaging or accessories.
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Products that are specifically marked as non-returnable at the time of purchase.
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Items that have been customized or altered according to the customer's request.
3. Damaged or Defective Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or videos of the product, packaging, shipping label, and any visible damage to help us assess the issue.
If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or refund, depending on the circumstances and availability of the product.
4. Incorrect Items
If you receive an incorrect item, please contact us within 7 days of delivery.
After verification, we will work with you to arrange an appropriate solution, such as replacing the incorrect item with the correct product.
5. How to Request a Return
To request a return, please contact us using the information below and provide:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos or videos, if applicable
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Any other information we may reasonably require
Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted.
6. Return Shipping
Unless the return is due to a defective, damaged, or incorrect item, the customer may be responsible for the return shipping costs.
If the product was damaged during delivery, defective, or incorrectly supplied by us, Luxora Shop may cover the applicable return shipping costs, subject to verification.
7. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed using the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or card issuer.
Shipping and delivery charges may be non-refundable unless the return is caused by an error on our part or the product is defective or damaged.
8. Exchanges
We may offer exchanges for eligible products depending on product availability.
If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
10. Refund Delays
If you have been approved for a refund but have not received it yet:
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Check your bank or payment account again.
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Contact your card issuer or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact Luxora Shop.
11. Policy Changes
Luxora Shop reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
We encourage customers to review this policy before making a purchase.
12. Contact Us
If you have any questions about our Refund & Returns Policy, returns, exchanges, or refunds, please contact us:
Luxora Shop
Email: luxorashop79@gmail.com
Phone: 052859867
Address: Al Quoz Industrial Area 1, P.O. Box: 297144, Dubai, United Arab Emirates
Website: luxorashop.store
We are happy to assist you with your return or refund request.