Return & Refund Policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at Luxora Shop. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging.

  • Include all accessories, manuals, and promotional items.

  • Be accompanied by proof of purchase or order confirmation.

Items that are damaged due to misuse, negligence, normal wear and tear, or unauthorized modifications are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Personal care and beauty products that have been opened or used.

  • Customized or personalized products.

  • Gift cards.

  • Clearance or final sale items.

  • Products marked as non-returnable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The wrong item was sent.

  • The product arrived damaged.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Luxora Shop
Website: luxorashop.store
Email: luxorashop4@gmail.com
Address: 19th Maiou & N. Dika, P.O. 60100, Katerini, Central Macedonia, Greece
Phone: +30 2351 069400

We are committed to ensuring a fair and transparent shopping experience for all our customers.